Frequently Asked Questions
Everything you need to know about your next travel companion.
What materials are used in LuggageWorks products?
We use premium, high-density ballistic nylon and top-grain leather to ensure our bags are both fashion-forward and durable enough for frequent travel.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for last-minute trips.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please note that personalized or monogrammed items are final sale.
Do you offer a warranty on your luggage?
Yes, all LuggageWorks bags come with a limited lifetime warranty covering manufacturing defects in materials and workmanship.
How do I clean and maintain my bag?
For nylon surfaces, use a damp cloth with mild soap. For leather accents, we recommend a high-quality leather conditioner to maintain suppleness and shine.
Do your carry-ons meet international airline requirements?
Most of our carry-on models are designed to meet standard domestic and international size restrictions, but we always recommend checking with your specific airline before flying.